FAQs

Transfer funds in 100+ currencies to over 140 countries globally.
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Registration

Individuals and businesses who need to send money in foreign currency internationally can use MTFX’s services. The beneficiary of the transfer must have a bank account for the funds to be paid into.

Personal clients usually use our services to transfer money between their own accounts in two different countries.

Business clients usually use our services to transfer funds to suppliers, fund international operations or repatriate overseas earnings.

All you need to do is complete a simple online form to register with us. Our online application processes are quick and easy, and, in most cases, you can book your first deal on the same day. MTFX offers both personal and business accounts. Click here to get started.

Absolutely. We’d love to talk to you about any questions or concerns you may have. Just call our dealing desk and one of our currency specialists will be happy to assist you. Canadian and U.S. clients can call our Canadian/U.S. dealing desk at 1-800-832-5104.

Registering with MTFX gives you access to our online platform, FXOffice, so you can easily send and receive international transfers. You also get access to our dealing desks and currency specialists who can give you live market quotes over the phone.

Signing up with MTFX is absolutely free and there is no obligation for you to trade or make payments through us. It simply gives you access to our great tools and resources. You can even log into our online dealing platform for a free quote to compare our rate to that of your bank. Ready to register? Click here.

We’re committed to the highest standards in quality and safety. Therefore, to comply with regulatory and compliance requirements, we need to know details like, who you are and where you live. We never share any of your data with anyone else and we store all customer information securely. For further information please refer to our privacy policy here.

You don’t have to switch from your current provider. You can log onto our payment service without any obligations or commitments, you can even simply use it to compare our rates to those of your current provider and keep your existing provider honest.

Payments & Settlements

MTFX offers currency exchange rates that are 2-5% better than those offered by the banks. Personal clients usually save hundreds of dollars per transfer and for larger transfers, the savings can run into the thousands.

We also offer excellent customer service, dedicated currency specialists and a 24/7 online platform with best-in-class technology that allows you to complete transfers from any device virtually anywhere in the world.

Business customers save with better currency exchange rates and proven solutions geared towards managing and mitigating your foreign exchange risk. Our solutions include forward contracts, market orders, rate alert services and much more - all backed by great technology and great people.

The MTFX Group of Companies is a global solutions provider of currency exchange and international payment services for personal and business clients. Since our launch in 1996, MTFX Group has grown to be a leading provider of foreign exchange and global payments - managing over 100,000 transfers a year with an annual turnover of over $6 billion.

We hold client funds in segregated accounts with highly rated financial institutions, while operating a low risk business model where no outgoing payments are released prior to client funds being received to fund transactions.

We are a registered entity with regulatory authorities in both Canada and the U.S. and is also a licensed money transmitter with the regulatory agencies where MTFX is licensed to conduct business.

Funds can be transferred via wire transfer, Electronic Funds Transfer (EFT) or ACH payment services. MTFX maintains bank accounts in all major currencies with highly rated banks. Our banking infrastructure ensures that you can transfer funds to us quickly and securely.

Our global network of banking partners allows us to get funds to virtually anywhere in the world quickly and efficiently. Most wire transfers from MTFX will be received by your beneficiary within 24-48 hours. MTFX also offers same day transfers that are almost instantaneous, as well as low cost in-country payment services for your less urgent transfers. For further information please speak to one of our currency specialists.

We maintain a low, standard transfer fee of $15 for transactions less than $10,000. Any transactions over $10,000 will have no fees. Compare this fee with your bank, who will typically charge you $40-50 in transfer fees.

For your beneficiary to receive funds in a timely manner you will need to provide us with your beneficiaries’ name, address, account number and their SWIFT/ABA/Sort Code or IBAN number.

To send your funds for same day or next day value, your settlement must be completed by a certain time. Varying cut-offs will apply, depending on where you are sending money and/or which currency you’re purchasing. To find out more, just speak with one of our knowledgeable currency specialists, any of whom will be happy to answer any questions.

Yes. Our online payments platform, FXOffice, is available to you 24/7 from any device, anywhere in the world. It’s streamlined, efficient and easy to use – simply book your deal, select your beneficiary and confirm your transfer. We’ve made it simple as 1-2-3!

Yes, we will send you a confirmation email as soon as we have sent the funds to the recipient’s account.

Rates, Charges & Transactions

MTFX’s rates are fair and transparent which can save you thousands on your currency transfers. The rate you receive is based on the interbank market rate and because we transact large volumes, we pass on the savings to our clients. Compare our rates to your bank and see what the difference really is, you’ll be surprised at how much you can save.

Dealing with MTFX is easy. Simply register with us online for instantaneous access to FXOffice, our online dealing platform. After you complete your registration, an MTFX currency specialist will call you to discuss your transfer and make sure the online dealing platform is set up to meet your needs. For more information about our online platform, click here.

You can book your exchange rates with us 24/7, manage your beneficiaries and send funds seamlessly from any device. We’ve made it that simple!

Yes. simply login online to lock-in your rate, provide us with your beneficiary details, fund your transaction and leave the rest to us.

Forward contracts allow you to purchase currency now and pay later. Both personal clients and business clients can use forward contracts. If you see a great rate but don’t need to transfer funds until a later date, we can lock in the rate for you and essentially freeze time. For more information about forward contracts, click here. Alternatively, you can reach out and speak to one of our currency specialists.

A market order can help you achieve your ideal rate and send foreign currency at a guaranteed rate. If you are flexible on the timing of your purchase, it’s an ideal tool to manage the cost of your foreign currency transfer. All you need to do is tell us what rate you want to trade your money at and we’ll book the deal for you when the market reaches your rate. For more information about market orders, click here.

Booking in your deal when the markets are in your favour can make a huge difference. Our automated market watch services notify you via email or SMS texts when your target rate is achieved. There are no obligations once your rate alert hits. It’s actually a great way to keep updated on what’s happening in the currency markets.

To set up a rate watch and start monitoring the market click here.

With MTFX, you can transfer funds in 100+ currency pairs. Check out our supported currencies list for the currency you need.

MTFX can send funds to 100+ countries. Click here for a list of where we can send international transfers to.